Terms & Conditions

ATECH BUSINESS SERVICES, LLC
2382 Whitehorse-Mercerville Road ▪ Hamilton, NJ 08619
877-678-0155
Rev. 3/26/14

STANDARD TERMS AND CONDITIONS

I. PAYMENT
a. Payment is due when services are rendered, unless client has a valid Service Agreement in force at the time of receipt of service request. Clients without a service agreement are required to make payment on-site.
b. If, in the case of clients without a service agreement, payment is not made on-site at the conclusion of service, the invoice is considered immediately due and payable. If payment is not received within 10 calendar days of the date of service, a late fee of $10 shall be assessed and added to each outstanding invoice. Payment of all outstanding invoices is required before any additional services are rendered.
c. Any client whose service agreement is not paid-to-date shall be required to bring their agreement current before services are rendered. Any client with a retainer agreement which has a negative balance shall be required to make renewal payment before services are rendered.
d. All checks returned by customer’s bank for any reason shall be subject to a $35.00 fee, as well as any other fees permitted under applicable state law. Reimbursement for any return payment, along with any fee, must be made within 2 business days from notice to client.

II. WARRANTY
a. Atech Business Services, LLC (“Company”) makes no warranty, express, implied or otherwise as to any service or services performed. This shall include, but not be limited to: fitness for any particular use or purpose, loss or erasure of data, software, programs, or the like, consequential or incidental damages, or loss of business or revenue. The sole exceptions to this policy shall be: (1) Hardware purchased from and installed by Company, which shall carry a one year on-site replacement warranty; Such warranty shall cover parts only and (2) Errors on the part of Company or its agents.
b. Company shall not be held liable for any conditions, circumstances, or occurrence beyond their control, any damages caused by customer or their agents/representatives or other third parties, or for any unforeseen problems due to customers failure to make complete disclosure to Company. Customer assumes all liability and responsibility for making sure any and all data is properly backed-up and protected.
c. No warranty service shall be performed for clients who have any outstanding balance on their account.

III. SERVICE CALL CANCELLATION
Any service call not cancelled more than one (1) hour prior to scheduled arrival time shall result in a cancellation fee equal to the minimum on-site service fee, minus any applicable discount.

IV. PREPAYMENT OF ORDER FOR ANY HARDWARE/SOFTWARE OR ACCESSORIES
All Hardware, software, accessories or incidental parts required to complete services shall be paid in full prior to placement of order. No refunds shall apply and all monies paid are non-refundable once order is placed.

V. CUSTOMER HAPPINESS PLEDGE
We want you to be happy! If, within a reasonable amount of time, you are not satisfied, for any reason, please let us know. We will take all reasonable steps to remedy the situation.